Our Cancellation Policy

1. Unless you have already taken-up occupation of your accommodation (which is deemed to occur at the time you collect the keys to the accommodation), you may cancel your Tenancy Agreement (by giving us written notice of cancellation), at any time during the period ending on the date 14 days after the date we send you an email confirming your booking is complete (the "Initial Cancellation Period"). If you cancel the Tenancy Agreement in those circumstances, we will make no charge and will return to you your Administration Fee (if applicable) and Security Deposit in full. However, once you have taken-up occupation of your accommodation, you lose any right to be released from the Tenancy Agreement, other than in the circumstance set out in paragraph 3 below.

2. Outside the Initial Cancellation Period, but before midnight on the 31 July 2011, you may cancel your Tenancy Agreement (by giving us written notice of cancellation), on payment of a £250 cancellation fee* which we will recover by retaining all or part of your Security Deposit (which will not, therefore, be repaid to you).

3. After midnight on the 31 July 2011, you will remain liable for the full contractual rent, instalment charge (if relevant) and the utility guarantee fee (referred to in clause 2.4 of the Tenancy Terms and Conditions), unless and until a replacement tenant is found for your Room. If a replacement tenant is found for your Room, we will release you from your Tenancy Agreement with effect from the start date of the new Tenancy Agreement upon payment of a £250 release fee (which we will recover by retaining all or part of your Security Deposit (which will not, therefore, be repaid to you). No refund will be made of the utility guarantee fee.

* A cancellation fee of only £50 will be payable when this Tenancy Agreement is cancelled but you enter into a new Tenancy Agreement with the Landlord (or any other company being a subsidiary of The UNITE Group plc), in respect of a different flat/room but in respect of the same tenancy period.