About Your Payments

Finding out what’s due
You can view your account online by going to www.unite-students.com and visiting your Personal Homepage. This will show you what’s been paid and what you owe. Your onsite accommodation team or a member of our National Contact Centre Team will also be able to explain your account to you.

Paying by Direct Debit or by Recurring Card Payment
You will be given a Card Payment or Direct Debit form with your tenancy (if you chose to pay in more than 1 instalment). If you haven’t already you need to set up these details online by going to www.unite-students.com and visiting your Personal Homepage straight away.

What to do if your Payment Details fail
An alternative payment will need to be made immediately. You can do this at any time by visiting your Personal Homepage, through your onsite accommodation team, or by contacting our National Contact Centre. Please see our Contact Us page for details

Changing your bank?
You can change your bank or card payment details at any time by visiting your Personal Homepage, through your onsite accommodation team, or by contacting our National Contact Centre. Please see our Contact Us page.

What happens if you don’t pay your rent?

• Payment Plans/ financial difficulties
  If you're experiencing financial difficulties, waiting for your loan, or if you are unable to pay the full amount, then please contact a member of the National Contact Centre who will be able to offer you advice. The earlier you talk to us the more likely it is that we can help.
• If no payment is received
  If you or your guarantor do not make a payment, our Debt Recovery Team will contact you. Each time a letter is sent you will incur a late charge and this could eventually lead to legal action being taken against you and you guarantor.
• Late Charges. What are they?
  If we don’t receive your rent on the payment date it is due, then you will incur a charge of £25.00 plus VAT. Our Debt Recovery Team will send you a letter to let you know that this has been added to your account. It’s your responsibility to ensure your rent is paid on time.