Important links
Here you'll find links to our terms and conditions and other information.
Scottish properties
Terms and Conditions if you're moving to Scotland
Properties in England and Wales
Terms and Conditions if you're moving to England or Wales
Our fees
Payments/ Paying your rent
Information on Payments (making and if you miss a payment)
Cancelling your booking
Our cancellation policy (for customers booking for the 2011/2012 and 2012/2013 academic years)
Refer a Friend Offer for existing customers in Glasgow
Group Booking Offer for new and existing customers in Glasgow
£100 Amazon Voucher offer at Exchange Works, Leadmill Point and Archways in Sheffield
Big Yellow Storage Offer for Existing Customers (Rebookers) in London
Discounts on 2012/2013 Bookings: Existing customers
Discounts on 2012/2013 Bookings: New customers
Internet Upgrade offer for 2012/13 bookings at Northernhay House and Exeter Trust House: Existing customers
Internet Upgrade offer for 2012/13 bookings at Northernhay House and Exeter Trust House: New Customers
£250 Amazon voucher offer for 2012/2013 Bookings: Existing customers
£250 Amazon voucher offer for 2012/2013 Bookings: New customers
The Heights £250 travel costs offer – September 2011
FREE rehearsal space at Cherry Court
A-Level Students Offer - May 2011
Terms and Conditions for Kendrick Hall 99 Prizes / 99p Room Offer
Terms and conditions for ‘Book 2011’ promotion
Nottingham Riverside Point Internet Upgrade Offer
Terms and conditions for Rebooking 2011/12 (All cities except London)
Terms and conditions for Rebooking 2011/12 (London only)
Website
Privacy
Website Photography / Images
Other questions
FAQs (Frequently Asked Questions)
Car Parking
There will be an additional charge if you wish to book a parking space. However, availability of parking varies by property and where parking spaces exist at a property, there is no guarantee that spaces will be available. Some disabled spaces are free of charge - call us on 0800 783 4213 for more information.
All bills included
All utility bills are included in the price of your room. This includes electricity, water and heating bills.
Internet included
Our internet service, Studentcom, is available in the majority of our properties. In most cases, the 4Mb speed comes as standard with the option to upgrade to 8Mb or 16Mb services for an additional cost. Some properties may have another internet service available, which may not be included in the price of your accommodation. Please note that where internet connections are available, there is only one nominated provider per property.
In some properties, wireless internet (WiFi) is available in bedrooms and / or in the common room. Please see individual property pages for details of the internet service available. More information about the Studentcom internet service is here or visit www.studentcom.co.uk.
24 hour security
Safety is important to UNITE. In every city you’ll find a security team, ready to respond to any incident no matter how small. You’ll also find CCTV at every property, a 24 hour Emergency Control Centre that can be contacted either by calling 0845 111 0021 or through the call points at the property. We also have access control at every property which includes fob and card systems and bedroom door locks. And on top of all of that, we are continuously checking our properties to make sure that they comply with the top safety standards.